Refund & Return Policy

• We accept returns within 15 days of delivery, subject to the conditions outlined in this policy
• The item must be returned in its original condition and with all original packaging where applicable
• Customers must contact us before sending any item back

• Buyers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect
• If an item is not returned in its original condition, the buyer may be responsible for any loss in value

• Once the returned item is received and inspected, we will review the return and notify the customer of the refund decision
• Approved refunds will be issued to the original payment method
• The time required for the refund to appear may depend on the payment provider or financial institution

• If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order details and clear photographs of the item and packaging
• We will review the issue and provide an appropriate resolution where applicable

• Certain items may not be eligible for return due to their nature, customization, hygiene considerations, or applicable laws
• Any applicable non-returnable items will be identified on the relevant product page or before purchase

• Customs duties, import taxes, VAT, and other destination-country charges are generally non-refundable by Craftzila unless otherwise required by applicable law
• Craftzila is not responsible for delays caused by customs inspections, clearance procedures, or other customs-related issues

• Orders may be cancelled before they are shipped
• Once an order has been shipped, it cannot be cancelled and the customer may need to follow the applicable return process

• For questions regarding returns or refunds, please contact us through the contact details provided on our website