Privacy Policy
Effective Date: October 5, 2026
At Craftzila, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit craftzila.com, place an order, contact us, or use our services.
Information We Collect
We may collect information that you provide to us when you place an order, request a quotation, contact us, or use our website, including:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and enquiry details
- Company or business information, where provided
We may also automatically collect certain technical information, such as your IP address, browser type, device information, and website usage data.
How We Use Your Information
We may use your information to:
- Process and fulfill orders and quotations
- Arrange shipping and delivery
- Respond to enquiries and provide customer support
- Process payments through trusted payment providers
- Improve our website, products, and services
- Prevent fraud and protect website security
- Comply with applicable legal and regulatory requirements
Sharing Your Information
We do not sell or rent your personal information.
We may share necessary information with trusted service providers that help us operate our business, including:
- Payment processors
- Shipping and delivery companies
- Website and technology providers
- Customer service and other business service providers
We may also disclose information when required or permitted by applicable law.
Payments
Payments may be processed through third-party payment providers. Your payment information may be handled directly by the relevant payment provider in accordance with its own privacy policy and security practices.
Craftzila does not intentionally store complete payment card details unless otherwise required and securely supported by our payment systems.
Cookies
Our website may use cookies and similar technologies to:
- Operate and secure the website
- Remember preferences
- Understand website traffic and usage
- Improve website performance and user experience
You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our products and services
- Complete transactions
- Maintain appropriate business and transaction records
- Resolve disputes
- Comply with applicable legal, tax, accounting, and regulatory requirements
Your Privacy Rights
Depending on your location and applicable data-protection laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information, where legally permitted
- Request restriction of certain processing
- Object to certain uses of your information
- Opt out of promotional communications
To make a privacy-related request, please contact us using the contact details provided on our website.
Promotional Communications
If you receive promotional emails or other marketing communications from us, you may opt out at any time by following the unsubscribe instructions provided in those communications or by contacting us.
Third-Party Links
Our website may contain links to third-party websites, services, or platforms. These third parties operate under their own privacy policies and terms.
Craftzila is not responsible for the privacy practices, security, or content of third-party websites or services.
International Customers
Craftzila is based in India and serves customers internationally. When you place an international order, your information may be processed or transferred as necessary to provide products, payment processing, shipping, customer support, and other services.
Such processing may involve service providers located in countries outside your country of residence.
Children's Privacy
Our website is intended for general customers and is not knowingly directed toward children. We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable legal requirements.
Any updates will be posted on this page with a revised Effective Date.
Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us through the contact details available on our website.
